Terms & Conditions

Terms & Conditions

When purchasing items from Mars Built via our website, the buyer acknowledges and accepts the "Terms and Conditions of Sale". 

These terms are applicable to all agreements for the sale of our products ("Products") to any individual or entity ("Buyer") who places an order through Mars Built or its representative. By placing an order for Products, the buyer agrees to abide by these terms. Any additional terms or conditions stated in the buyer's order form, regardless of whether they are verbal, written, or printed, will not be considered valid, even if we do not object to them.

Shipping

All shipments are made via surface, air, or sea transportation, with the risk of loss for the Products transferring to the Buyer upon delivery to the carrier from the Mars Built factory or warehouse. Mars Built will inform the Buyer of the chosen shipping method and offer a third-party service for shipping. The Buyer must recognize that the shipping service is provided by a third party and that Mars Built is simply facilitating the process. Delivery/ship dates are approximate. If the Buyer opts for an alternative shipping method (e.g., air freight), they are responsible for completing all necessary paperwork. Additional charges (such as taxes or supplementary freight fees) and any paperwork requested by customs offices may apply in any shipping services, and it is the Buyer's responsibility at all times. Mars Built will not be held accountable for any delays in shipment or delivery of the order, or for damages resulting from such services. The Buyer assumes the risk of loss or damage during shipment.

Time of Delivery

Mars Built provides estimated production or delivery dates, and shall not be held accountable for any direct, indirect, or consequential damages resulting from delays. By placing an order, the Buyer acknowledges that timing is not crucial and waives any claims related to delays. Additionally, the Buyer waives any claims for delays or failures in delivery due to Mars Built's rights under the General Terms and Conditions of Sale. Mars Built is not liable for delays caused by factors beyond its control, such as natural disasters, labor disputes, or transportation issues.

Claims

Mars Built ensures that all furniture is thoroughly inspected, carefully packed, and delivered in impeccable condition to the carrier. The carrier, in turn, only accepts furniture in good condition and agrees to deliver it to the Buyer in the same pristine state. Upon receiving the Product, it is crucial for the Buyer to meticulously examine it for completeness and quality. Any damages or discrepancies in quantity must be immediately noted on the delivery receipt with the carrier. In the event of obvious damages, the Buyer may accept the product in order to file a claim with the shipping company. However, any claim made by the Buyer must be submitted in writing and sent via mail to Mars Built within 3 days from the date of product delivery. Failure to adhere to this procedure or meet the 3-day deadline signifies the Buyer's irrevocable acceptance of the products and an acknowledgment that they fully comply with all the terms, conditions, and specifications of the order.

Please be aware that Mars Built is not liable for any damages that occur to the product during shipment. However, we are willing to assist in submitting a claim with the shipping company. Please note that positive insurance coverage from the freight service is not guaranteed.

Upon receipt of the shipment, we kindly request that you thoroughly inspect the product to ensure it is in perfect condition. If any damage is detected, please document the condition of the packaging and product and promptly notify us. To initiate a claim, please provide us with 3 pictures of the package as received, 3 pictures of the piece wrapped or as received, 3 pictures of the piece unwrapped, and as many details of the damage as possible. It is important to note that the carrier will not accept claims if we do not receive notification of receipt within the first 3 days after delivery.

If the claim is successful, we will proceed to produce a new furniture piece for the Buyer. However, if the claim is unsuccessful, we regret to inform you that we cannot replace the product. Please keep in mind that the claim process may take approximately 20 days, and the decision of the freight company is final.

Taxation and Tariffs

In the event that Mars Built is obligated to pay or collect any form of tax, tariff, duty, or charge, whether directly or indirectly, imposed by any governmental authority, whether foreign or domestic, on the materials sold here and on their production, sale, transportation, use, or delivery, the Buyer shall bear the cost. The amount will be included in the price stated herein and paid by the Buyer.

Charges for Transportation

Mars Built reserves the right to include in the price of the materials sold under this agreement any increase in transportation charges for shipments to the Buyer, provided that such charges are payable by Mars Built as per the terms of this agreement.

Waiver

Failure by Mars Built to enforce strict compliance with the terms and conditions of this order or to exercise any rights resulting from a breach by the Buyer will not impact Mars Built's rights in the event of a persistent default or any future default by the Buyer.

Modifications

The terms and conditions can only be altered by a written agreement signed by a duly authorized representative of Mars Built.

Severability

In the event that any provision within these Terms and Conditions of Sale is determined to be invalid or unenforceable in a particular jurisdiction, said provision will be considered separate from these Terms and Conditions of Sale and will not impact the validity or enforceability of the remaining provisions. A valid and enforceable provision, which closely aligns with the original provision's intent and purpose, will replace the invalid or unenforceable provision. Consequently, the Terms and Conditions of Sale will remain fully effective and in force.

Returns

Mars Built requires written approval for any cancellation of a confirmed order by the Reseller/Customer. In the absence of written approval from Mars Built, the Reseller/Customer will be held responsible for the order and must compensate Mars Built for all losses incurred as a result of the cancellation, including the order value, indirect costs, and other charges. This applies even if the products have not yet been delivered.

To return a product to Mars Built, a written agreement with Mars Built is necessary. If the Reseller/Customer returns a product without prior confirmation from Mars Built, and it is not due to any fault of Mars Built, they will be billed for all related losses, including the order value, indirect costs, damages, and other charges. Mars Built will not collect or pay for goods returned via postal claim.

Please note that Made-to-order items and customized items, as defined and marked by Mars Built, cannot be canceled or returned under any circumstances.

Designs

All designs displayed in our catalogs and price lists are the exclusive property of Mars Built and will continue to be so. The dimensions provided are only approximate.

Materials

Mars Built meticulously chooses the highest quality materials for its products. Despite striving for consistent appearance, all items are sold with the understanding that there may be commercially acceptable variations or irregularities in color, surface, grain, or texture due to the natural characteristics of the materials and techniques employed. Each design is meticulously handcrafted, and although efforts are made to ensure uniformity, minor variations may still arise.

Limited 2 Month Warranty

The Mars Built warranty covers defects in workmanship and materials for 2 months from the shipment date, provided the Products are used normally and for their intended purpose. Normal wear and tear and the natural patina and texture that develop through use are not covered, as they are part of the intended design. The standard warranty does not apply to veneers, laminates, glass, electrical components, or other sourced products; however, Mars Built will assign to the buyer any warranties received from the manufacturers of these components. Damage caused by water, UV light, sea air, or extreme temperatures is excluded from the warranty unless the Product is specifically designed to withstand those conditions.

Limitations

Mars Built provides no warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. If a Product is defective, does not conform to the description, or is incomplete in any way, Mars Built will replace or repair it, provided Mars Built is notified within 14 days of delivery and the Product is returned per Mars Built's instructions. This replacement or repair is the sole remedy available to the buyer. The buyer agrees to waive any and all claims against Mars Built, in law or equity. Mars Built has no liability for direct, indirect, incidental, special or consequential damages from the Products, including but not limited to inability to use, increased costs, or production loss, regardless of cause.

Legal Rights 

This warranty provides specific legal rights that may differ depending on location. The duration of implied warranties varies by state; some do not allow limitations, so the above restrictions may not apply.