Shipping & Returns

Shipping

All shipments are made via surface, air, or sea transportation, with the risk of loss for the Products transferring to the Buyer upon delivery to the carrier from the Mars Built factory or warehouse. Mars Built will inform the Buyer of the chosen shipping method and offer a third-party service for shipping. The Buyer must recognize that the shipping service is provided by a third party and that Mars Built is simply facilitating the process. Delivery/ship dates are approximate. If the Buyer opts for an alternative shipping method (e.g., air freight), they are responsible for completing all necessary paperwork. Additional charges (such as taxes or supplementary freight fees) and any paperwork requested by customs offices may apply in any shipping services, and it is the Buyer's responsibility at all times. Mars Built will not be held accountable for any delays in shipment or delivery of the order, or for damages resulting from such services. The Buyer assumes the risk of loss or damage during shipment.

Returns

Mars Built requires written approval for any cancellation of a confirmed order by the Reseller/Customer. In the absence of written approval from Mars Built, the Reseller/Customer will be held responsible for the order and must compensate Mars Built for all losses incurred as a result of the cancellation, including the order value, indirect costs, and other charges. This applies even if the products have not yet been delivered.

To return a product to Mars Built, a written agreement with Mars Built is necessary. If the Reseller/Customer returns a product without prior confirmation from Mars Built, and it is not due to any fault of Mars Built, they will be billed for all related losses, including the order value, indirect costs, damages, and other charges. Mars Built will not collect or pay for goods returned via postal claim.

Please note that Made-to-order items and customized items, as defined and marked by Mars Built, cannot be canceled or returned under any circumstances.